> For the complete documentation index, see [llms.txt](https://support.incidents.cloud.solarwinds.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.incidents.cloud.solarwinds.com/analytics/analytics.md).

# Analytics

Analytics for measuring your Team's performance

{% embed url="<https://www.youtube.com/watch?feature=youtu.be&v=gSow6ih-TNs>" %}

The **Analytics Dashboard** helps you analyze the performance of your Organization/ Team, for a given time period.

{% hint style="info" %}
**Note:**

Only users with [<mark style="color:blue;">Org Level Permission</mark>](/manage-users/user-permissions-access-controls.md) can view Organization Analytics.
{% endhint %}

### Team Level Analytics <a href="#team-level-analytics" id="team-level-analytics"></a>

{% hint style="info" %}
**Note:**

Team Level Analytics uses Role-Based Access Control. Only the users who are part of the Team can view that Team’s performance.
{% endhint %}

Select the appropriate **Team** from the Team Picker on the top left.

1. Click on **Analytics** in the sidebar
2. By default, the selected time range is the **last 30 days**

You can select a custom time range using the utility on the top right corner of the page, to select and apply a time range for Analytics data consumption.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-4603e28dfcfe35dbff2207210540db2a94da309b%2Fanalytics_1.png?alt=media&amp;token=7753ca86-7623-4ea8-90bd-19a055b6d402" alt="Analytics - Incident Management using Squadcast" width="563"><figcaption></figcaption></figure>

In Team Analytics, you can see many components:

| Component                               | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| --------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Incidents                               | Total incidents of the team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| MTTA                                    | Mean Time To Acknowledge shows how quickly your team is able to respond to an incident. This is calculated by their time to Acknowledge an incident                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| MTTR                                    | Mean Time To Resolve shows how quickly your team is able to resolve incidents as they arise. This is calculated by their time to Resolve an incident                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| MTTA & MTTR over time                   | <p>The image here shows the MTTA & MTTR over time for applied filters i.e Service: API and Tag: Alert type: Anomaly</p><p><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-be227d99475d49e19d91d45cb6d8de964c1abb7c%2Fanalytics_4.png?alt=media&amp;token=2ea6f3bd-b908-4176-bc0e-97270230e1d4" alt="MTTA &#x26; MTTR over time"><br><br><mark style="color:red;"><code>Note</code></mark>: You can compare multiple services on the MTTA/MTTR over time graph of Team Analytics.<br><br>Click <strong>Compare</strong> -> Add multiple comparison data sets. They should all be within the same team and always contain a service -> Click <strong>Done</strong>.<br><br>You can download this graph in .csv format.</p><p><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-78abd5ab5bf946a252d9f7fb5ff10f43fda823e4%2FMTTA%3AMTTR_graph_gb_1.png?alt=media" alt="Export the MTTA &#x26; MTTR over time graph"><br></p><p><mark style="color:red;"><code>Important</code></mark>: You can add up to 5 comparison data sets. And, on applying a global filter on the page, your chosen comparison data sets will be removed.</p> |
| Open Incidents by Service               | Service-wise mention of the total number of open incidents (Triggered & Acknowledged)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| Open Incidents by Users                 | User-wise mention of total number of open incidents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| Deduplicated Incidents by Service       | Service-wise mention of total number of deduplicated incidents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| Deduplicated Incidents by Alert Sources | Alert Source specific split of total number of deduplicated incidents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| Suppressed Incidents by Service         | Service-wise split of total number of suppressed incidents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| Suppressed Incidents Alert Sources      | Alert Source specific split of total number of suppressed incidents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| Reassigned Incidents by Team            | Team-wise split of total number of reassigned incidents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |

{% hint style="info" %}
**Note:**

You can filter Team Analytics based on Services, Tags and Users. Click on **+Add Filter** -> Select the Service, Tag or User -> Click on **Close**

<img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-1a9e1258de0614f8f576282ac0074087f966b42e%2Fanalytics_2.png?alt=media&amp;token=7df359c8-f4c1-465b-be1e-cc33ffd21f47" alt="How to filter Team Analytics based on Services, Tags and Users" data-size="original">
{% endhint %}

{% hint style="info" %}
**Note:**

You can export .csv files for each graph. To do so, use the download icon on the top right of each graph.

<img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-eecbac4b534493ab31ed4cdee7eec8bfcc7e46f4%2Fanalytics_3.png?alt=media&amp;token=f8a1ca37-b78e-4b2e-a8bb-7f0e1df56121" alt="Export the graphs" data-size="original">
{% endhint %}

### Organization Level Analytics <a href="#organization-level-analytics" id="organization-level-analytics"></a>

{% hint style="info" %}
**Note:**

To view the Organization Level Analytics, you need to have the Org Level Analytics Permission.
{% endhint %}

A user with Org Level Analytics can view the performance of the entire Organization, irrespective of whether you’re a part of a specific team. Organization Analytics Permission gives you the ability to access analytics for all the teams as a collective, but not individual team analytics for the teams they are not a part of.

To view Organization Level Analytics, select the appropriate Organization from the top left corner of your screen.

1. Click on **Analytics** in the sidebar
2. By default, the selected time range is the **last 30 days**

You can select a custom time range using the utility on the top right corner of the page, to select and apply a time range for Analytics data consumption.

In Organization Analytics, you can see many components:

| Component                      | Description                                                                                                                                                                                                                             |
| ------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Incidents                      | Total incident count of the Organization                                                                                                                                                                                                |
| MTTA                           | Mean Time to Acknowledge shows the average amount of time between a system alert and a team member acknowledging it, for the entire Organization, over a specified period of time                                                       |
| MTTR                           | Mean Time to Resolution shows the average amount of time it takes to respond to or resolve an incident, for the entire Organization, over a specified period of time                                                                    |
| MTTA & MTTR over time          | ![MTTA & MTTR over time](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-e8e8b10bfb3b0e43723824dd51c52daab1b5f1b0%2Fanalytics_5%20\(1\).png?alt=media) |
| Open Incidents by Team         | Team-wise split of the total number of open incidents                                                                                                                                                                                   |
| Deduplicated Incidents by Team | Team-wise split of the total number of deduplicated incidents                                                                                                                                                                           |
| Suppressed Incidents by Team   | Team-wise split of the total number of suppressed incidents                                                                                                                                                                             |

{% hint style="info" %}
**Note:**

You cannot filter Organization Analytics based on teams, you need access to a team, to view their performance data.
{% endhint %}

{% hint style="info" %}
**Note:**

You can export .csv files for each graph. To do so, use the download icon on the top right of each graph.

<img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-eecbac4b534493ab31ed4cdee7eec8bfcc7e46f4%2Fanalytics_3%20(1).png?alt=media&amp;token=c56492f2-57b7-416e-8402-b4893d0041e6" alt="Export the graph in .csv format" data-size="original">
{% endhint %}

### FAQs <a href="#faqs" id="faqs"></a>

#### Please refer to the Frequently Asked Questions below that might help you fix any issues/answer your queries. <a href="#please-refer-to-the-frequently-asked-questions-below-that-might-help-you-fix-any-issuesanswer-your-q" id="please-refer-to-the-frequently-asked-questions-below-that-might-help-you-fix-any-issuesanswer-your-q"></a>

**1. What permission do I need to view Organization Analytics?**

You need to have the [Organization Analytics Permission](/manage-users/user-permissions-access-controls.md) to view the Organization Analytics Dashboard.

**2. Can I view any Team’s performance if I have the Organization Analytics permission?**

Organization Analytics Permission gives you the ability to access analytics for all the teams as a collective, but not individual team analytics for the teams they are not a part of.

**3. Can I select Service, Tags and Users together to filter out Team’s performance?**

Yes, you can select one of each, Services, Tags and Users together to filter out Team’s performance.

**4. Do I need to be a part of the Team to view their Team Analytics Dashboard?**

Yes, you need to be a part of a Team to view their individual Team Analytics Dashboard.

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*