> For the complete documentation index, see [llms.txt](https://support.incidents.cloud.solarwinds.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.incidents.cloud.solarwinds.com/escalation-policies/reassign-an-incident.md).

# Reassign an Incident

### Prerequisites <a href="#prerequisites" id="prerequisites"></a>

* The User Role for the user in the Team must have the necessary permissions in order to reassign incidents.

### Reassigning Incidents <a href="#reassiging-incidents" id="reassiging-incidents"></a>

An incident in the <mark style="color:red;">`Triggered`</mark> or <mark style="color:red;">`Acknowledged`</mark> state can be reassigned to a different **User**, **Squad,** or **Escalation Policy**.

1\. Open an incident that you wish to reassign from the **Dashboard** or **Incidents** page

<figure><img src="/files/WOiUn1S1bDW28P6dYmFG" alt="Reassigning Incidents in Squadcast"><figcaption></figcaption></figure>

2\. Click on **Reassign**

<figure><img src="/files/7OiINtDuOhb2ulQdAicA" alt="Reassigning Incidents in Squadcast"><figcaption></figcaption></figure>

3\. Select a **User**, **Squad,** or an **Escalation Policy** from the drop-down

<figure><img src="/files/inOugm3dyZuziyf4dlkf" alt="Reassigning Incidents Policy in Squadcast"><figcaption></figcaption></figure>

{% hint style="info" %}
**Note:**

When an incident is reassigned to a User or Squad then the user(s) are notified based on their Personal [<mark style="color:blue;">Notification Rules</mark>](/manage-users/notification-rules.md) set up under their Profile settings.
{% endhint %}

4\. Click on **Reassign** to complete the action

<figure><img src="/files/1fgQpoBQH79R64d4FrNz" alt="Reassigning Incidents Policy in Squadcast"><figcaption></figcaption></figure>

5\. The reassigned action is auto-recorded in the **Incident Activity Timeline** of the incident and the same can be viewed in the **Responders** section

{% hint style="info" %}
**Note:**

The Incident Activity Timeline will show incident reassignment, mentioning both the assigned and assignee.
{% endhint %}

<figure><img src="/files/J0jpmOV0cbZlud2c99an" alt="The Incident Activity Timeline - incident reassignment"><figcaption></figcaption></figure>

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*


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