# Intercom
[Intercom](https://www.intercom.com/) is a software company that specializes in business messaging, providing businesses with a way to chat with their customers.
Route detailed alerts from Intercom to the right users in Squadcast.
### Using Intercom as an Alert Source
1. Navigate to **Services** -> **Service Overview** -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click **Add**.
2\. Select **Intercom**. Copy the displayed **Webhook URL** to [configure](#create-a-squadcast-webhook-alert-in-intercom) it within **Intercom.** Finish by clicking **Add Alert Source** -> **Done.**
{% hint style="warning" %}
**Important:**
When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.
{% endhint %}
### Create a Squadcast Webhook Alert in Intercom
**(1)** Login to your Intercom dashboard. Head over to **Settings**, then under **Apps & Integrations** click on **Developer Hub**
**(2)** Click on **New app**, put in the **App name** and choose your appropriate **Workspace**. Select **Internal integration** and click on **Create app**
**(3)** Now, click on **Webhooks** and then paste the previously copied Squadcast Webhook URL under **Your request endpoint URL**. Choose **conversation.user.created** or **conversation.priority.updated** and **conversation.admin.closed** as **Webhook topics**. Then click on **Save**
That's it, you are good to go! Your Intercom integration is now complete.
Whenever a conversation is created in Intercom, an incident will be created in Squadcast for it. Also, when the conversation is closed in Intercom, the corresponding incident gets **auto-resolved** in Squadcast.
*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*
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