# Site24x7

Follow the steps below to configure a service so as to push related alert data from Site24x7 onto Squadcast.

Squadcast will then process this information to create incidents for this service as per your preferences.

{% hint style="info" %}
**Pre-requisites**

1. A valid Squadcast cloud subscription
2. A user account in Zoho's Site24x7
   {% endhint %}

### Using Site24x7 as an Alert Source

1. Navigate to **Services** -> **Service Overview** -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click **Add**.

![](/files/ej4AI9zpOyFu5NZJCbwC)

2\. Select **Site24x7.** Copy the displayed **Webhook URL** to [configure](#in-site24x7) it within **Site24x7**. Finish by clicking **Add Alert Source** -> **Done.**

![](/files/i6w5ykZAV32rK4BFuM6j)

{% hint style="warning" %}
**Important:**

When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.
{% endhint %}

#### In Site24x7:

Next, head over to your Site24x7 dashboard and set up a Webhook based integration.

![](/files/gfwCfWxHQtXZh1U6fs9U)

You will next be greeted by the Webhooks Integration configuration page. Paste the previously copied Webhook URL into the **Hook URL** field.

{% hint style="info" %}
**Custom Parameters:**

If you wish to send Custom Parameters in your payload, kindly prefix (this is an ABSOLUTE NECESSITY) every parameter-key with **CUSTOM**. That way, we can point them out in the **Incident Description** in **Squadcast**.
{% endhint %}

![](/files/oKvEQz6IIbSF9Svq842a)

Scroll down to configure all other necessary details.

![](/files/8zIPpqh1Jp0JKETdwpED)

Click on **Save** and you're pretty much done with the configuration.

![](/files/Tvm9i2uIvpFFtY3OTxbg)

You can now start using this integration with Monitors that you might have set up in Site24x7.

Now, whenever any Site24x7 Monitor reports "STATUS" as **DOWN**, an incident will be triggered in Squadcast . Once this "STATUS" goes back to **UP**, it will automatically be resolved in Squadcast.

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.incidents.cloud.solarwinds.com/integrations/alert-source-integrations-native/site24x7.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.