> For the complete documentation index, see [llms.txt](https://support.incidents.cloud.solarwinds.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.incidents.cloud.solarwinds.com/integrations/alert-source-integrations-native/twilio.md).
# Twilio
[Twilio](https://twilio.com/) allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.
Route detailed events from Twilio to the right users in Squadcast.
### How to integrate Twilio with Squadcast
#### In Squadcast: Using Twilio as an Alert Source
1. Navigate to **Services** -> **Service Overview** -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click **Add**.
2\. Select **Twilio.** Copy the displayed **Webhook URL** to [configure](#in-twilio-create-a-squadcast-webhook) it within **Twilio.** Finish by clicking **Add Alert Source** -> **Done.**
{% hint style="warning" %}
**Important:**
When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.
{% endhint %}
#### In Twilio: Create a Squadcast Webhook
You can configure a webhook for a group or a project.
**(1)** Navigate to **Monitor > Logs > Errors > Webhooks & alerts** from the left panel of the page
**(2)** Paste the previously copied Squadcast **Webhook URL** and click on **Save**
This will create and complete the configuration of the webhook in your Twilio account.
That is it, you are good to go! Everytime an event with `Level: ERROR` or `Level: WARNING` occurs in Twilio, an incident would be created in Squadcast.
{% hint style="info" %}
**FAQ:**
Q: If an alert gets resolved in Twilio, does Twilio send auto-resolve signals to Squadcast?
A: No, Twilio does not send auto-resolve signals to Squadcast. Hence, Squadcast incidents from Twilio should be resolved manually once issues have been fixed.
{% endhint %}
*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://support.incidents.cloud.solarwinds.com/integrations/alert-source-integrations-native/twilio.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.