# Zoho Desk
[Zoho Desk](https://www.zoho.com/desk/) is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include the management of customer support tickets, a customer support portal, contract management, and report creation.
Route detailed alerts from Zoho Desk to the right users in Squadcast.
### Using Zoho Desk as an Alert Source
1. Navigate to **Services** -> **Service Overview** -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click **Add**.
2\. Select **Zoho Desk.** Copy the displayed **Webhook URL** to [configure](#create-a-squadcast-webhook-integration-in-zoho-desk) it within **Zoho Desk.** Finish by clicking **Add Alert Source** -> **Done.**
{% hint style="warning" %}
**Important:**
When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.
{% endhint %}
### Create a Squadcast Webhook Integration in Zoho Desk
**(1)** Login to your **Zoho Desk** dashboard and select the **Project** of your choice
**(2)** Navigate to **Setup**. Under **Developer Space** section, click on **Webhooks**. Then click on **New Webhook** or **Add Your First Webhook**
**(3)** Fill in the **Name**, paste the previously copied Squadcast Webhook URL in the placeholder for **URL to notify**. Put in a **Description** and start setting up the events.
For the First event :
* Select **Tickets** as module
* Set **Add** as event
* Select your **departments** accordingly
For the Second event :
* Select **Tickets** as module
* Set **Delete** as event
* Select your **departments** accordingly
You can also click on **Test Run** to test the alert. This will create a test incident in Squadcast.
That's it, you are good to go! Your Zoho Desk integration is now complete. Whenever Zoho Desk fires an alert, an incident will be created in Squadcast for it. Also, when an alert is resolved in Zoho Desk, the corresponding incident gets **auto-resolved** in Squadcast.
*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*
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