# Zoho Desk via Zoho Flow
[Zoho Desk](https://www.zoho.com/desk/) is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include the management of customer support tickets, a customer support portal, contract management, and report creation.
Route detailed alerts from Zoho Desk to the right users in Squadcast.
### Using Zoho Desk via Zoho Flow as an Alert Source
1. Navigate to **Services** -> **Service Overview** -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click **Add**.
2\. Select **Zoho Desk via Zoho Flow.** Copy the displayed **Webhook URL** to [configure](#create-a-squadcast-webhook-workflow-for-zoho-desk-via-zoho-flow) it within **Zoho Desk via Zoho Flow.** Finish by clicking **Add Alert Source** -> **Done.**
{% hint style="warning" %}
**Important:**
When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.
{% endhint %}
### Create a Squadcast Webhook Workflow for Zoho Desk via Zoho Flow
**(1)** Login to your **Zoho Flow** dashboard and naviagte to the **BUILDER**. Under **APPS**, select **Zoho Desk** and click on **Create ticket** to drag it on the workflow builder
**(2)** Navigate to **LOGIC**. Under **Custom Functions**, click on **+ Custom Function**
**(3)** Fill **SquadcastTicketCreation** as **Function Name**, select **Return Type** as **void - Returns nothing** and click on **CREATE**
**(4)** Paste the code snippet mentioned below inside the code box. Replace the **SQUADCAST-WEBHOOK-URL** placeholder with the previously copied Squadcast Webhook URL. Then click on **SAVE**
```json
void SquadcastTicketCreation(string subject, string ticketid, string statustype, string description, string weburl, string language, string priority, string duedate, string classification)
{
data = Map();
data.put("subject",subject);
data.put("ticketid",ticketid);
data.put("description",description);
data.put("weburl",weburl);
data.put("language",language);
data.put("priority",priority);
data.put("duedate",duedate);
data.put("statustype",statustype);
data.put("classification",classification);
response = invokeurl
[
url :""
type :POST
parameters:data
];
}
```
**(5)** Connect **Create ticket** to the custom fucntion that was created in the previous step. Then select the appropriate values under the boxes as shown in the image below.
**(6)** Toggle the Flow switch to **ON**
That's it, you are good to go! Your Zoho Desk via Zoho Flow integration is now complete. Whenever user creates a ticket on Zoho Desk, an incident will be created in Squadcast for it.
*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://support.incidents.cloud.solarwinds.com/integrations/alert-source-integrations-native/zoho_desk_via_zoho_flow.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.