Incident (Personal) Notification Rules

Notification rules define how and when you are notified when an incident is assigned to you

Incident (Personal) Notification Rules determine how an individual user is notified for an incident that is assigned to them. One can set up rules to be notified on any of the following notification channels:

• Email

• Push notification on the Squadcast mobile app

• SMS

• Phone

As a preference, one would like to be notified a certain way for P1 priority incidents versus P4 or P5 priority incidents. By selecting the priority first, users have a way to define how they should be notified for incidents assigned to them.

Edit Notification Rules for other users of Squadcast

Irrespective of your User Role in Squadcast, you will only be able to set/edit your own Incident (Personal) Notification Rules. You will not be able to do it for any other member of Squadcast. If you wish to explicitly specify Notification Channels for all the users, this can be done in the Escalation Policy by selecting Custom from the drop-down.

Edit Notification Rules

1. Click on the user icon in the upper right corner and select Profile

2. You will be taken into the My Profile section where you can navigate to Alert Settings to configure this

By default, there will be a a fallback / default configuration that will be used for all incidents without a defined priority if it is assigned to that user.

3. To define a priority-specific configuration, start by selecting Add Notification Rules

Here, you can select the priority that this configuration needs to apply to and define the notification rules

4. Select Save after making changes to save the configuration

Info:

1. Each priority - P1 through P5 can have one configuration each

2. You can set up a rule to be notified immediately, as soon as the incident is triggered, if you input 0 in the text box that asks for time

3. You cannot add SMS and Phone more than 2 times within each of your priority-specific configurations. However, there are no such limits for Push or Email

4. A maximum of 8 rules per priority-specific configuration can be configured

5. You cannot define 2 rules through the same medium to be dispatched at the same time - for instance, you cannot have 2 rules via Email that has to be triggered at time t=0 as believe spam has not helped anyone, and definitely not while looking at high priority incidents

You’re good to go. Now, when an incident is assigned to you, you will be notified based on your notification preferences set in the Incident (Personal) Notification Rules section.

Have any questions? Ask the community.